About Us

WhyWhine? was started in 2016 by Steve and Debbie Horn to supply our quality clients with a wide variety of unique interior design accessories, jewelry, watches, and furnishings with our honest and sincere approach.  We have been in the interior design, custom homes, and remodeling business for over 20 years, and decided to start an e-commerce store.  The philosophy we hold is to be easily accessible and honest with our clients.  We want you to feel comfortable with us and know that we have only your best interests at heart.  We have made a commitment to the products we carry and to our customers to provide extraordinary customer service and products.  And, if you need any design information to help you make decisions, we are committed to helping you in the best possible way.

WHY USE WHY WHINE?

During our years in the design industry, we have come to love the products that go into beautiful interiors, and we have developed excellent relationships with our leading manufacturers in the field of accessories and furnishings.  We are extremely proud and privileged to represent such suppliers as Jimmy Crystal, Gerson Companies (The GG Collection), Dr. Livingston I Presume, Melrose, Alan Lee Collection, The Casey Collection, and many more.  Our focus is on our clients around the USA who want to find a unique and fabulous product for their home.

We want to make your visit to our website and your purchase a quality success, from our guarantees and our customer service!  There are so many things in our designer lines that can and will be customized to your personal tastes from swatches to color samples.  We want to give you the information necessary to make the best decision possible for your purchase.  We care about your home and making it as comfortable and beautiful as you want it to be!

We are passionate about protecting our client’s personal information.  Take a look at our privacy policy and other ways we protect your information.

OFFICE HOURS:

Our Ecommerce Store is open 24 hours a day!

To reach us during normal office hours:  10:00 AM to 6:00 PM Central Standard time.

Phone:  832-797-5655, Fax 281-367-4390

Mail:  WhyWhine?, 43 N. Palmiera Circle, The Woodlands, TX   77382

Email:  Debbie@whywhine.com

 

*** PLEASE NOTE - We will be closed on the following dates:

2017

New Years Day, January 01

Memorial Day, May 29

Independence Day, July 04

Labor Day, September 04

Thanksgiving, November 23

Christmas Eve, December 24 close at 2:00

Christmas, December 25

New Years Eve, December 31 close at 2:00

Closed New years Day 2018

 

OUR CUSTOMER PLEDGE:

Our pledge to you is very simple - We want you to love doing business with us and to be ecstatic with your products. Our policies are designed to be welcoming to you and fair to both of us. We will always work with you to make sure your experience with WhyWhine is exceptional. We want you to be so pleased with us that you can’t wait to tell other people about us!

Call us about anything:  questions, item information, order information, comment on our customer service, or how we can improve our web site or comments to improve our business! 

 

ORDERING INFORMATION:

HOW TO PLACE AN ORDER?

ONLINE ORDERS:

Order confidently - Shopping is easy and secure. We've taken every precaution to protect sensitive data sent to us over the Internet.   All personal and credit card information entered on your order is transmitted in encrypted form for your safety.

 

FAX ORDERS:

If you prefer to fax your order, print it out and fax it to us. Please be sure to sign the order form. Include credit card information and expiration date. You will receive a fax confirmation within 24 hours. Fax number 281-367-4390

 

MAIL ORDERS:

To mail your order, download the order form, print it out and complete it and send it to us. Please be sure to sign the order form. Include credit card information and expiration date, or check or money order written to:

MAIL TO: WhyWhine? 43 N. Palmiera Circle, The Woodlands, TX   77382

PHONE ORDERS:

Call your order in Monday - Friday, 10:00am to 6:00pm CST

832-797-5655 or 832-928-4583

 

Order Information

In order to offer the most complete selection of furniture, accessories, jewelry, sunglasses and etc., WhyWhine offers products from several different manufacturers and our list is growing. Order procedures, shipping and delivery times can vary with each of these manufacturers.

Because of the variety options and quantity of items available - stock status is shown online but can change often. If you have a time sensitive requirement, please call us. We will do our best to work with you as much as possible. Once you place an order through our shopping cart or over the phone, you will receive an email confirmation from us. This confirmation will also state the estimated shipping time on the product/s you have ordered.

Please keep in mind that the delivery time frames we give you are the "estimated" shipping times we are given by each manufacturer. Unfortunately, manufacturer order processing and delivery can vary and orders can be subject to unanticipated delays, so we are not able to guarantee shipping times. We do guarantee that we will keep in touch with both you and the manufacturer and notify you immediately if we learn of any delays.

Many of the products we carry are shipped directly from the manufacturer or are made to order by the manufacturer.  You will be billed for purchases when they ship.

WhyWhine? accepts MasterCard, Visa, Discover,  Please contact us for details if you would like to pay by check or money order. Returned checks will incur a $25.00 charge for handling. All orders that are paid for by check or money order must be paid in full when the order is placed.

How can I Change or Cancel an Order?

  1. A) Products in stock:

If we are shipping from our existing inventory, you may cancel your order up until the day it ships with no penalty. If the item has been billed - we will refund you the entire amount.

 

  1. B) Products shipping direct from the manufacturer:

As soon as you place your order, we begin the procurement process from the manufacturer at which point we are obligated to purchase the products ordered. Therefore, Why Whine is not generally able to accept changes or cancellations after a 24 hour period without consulting the manufacturer. If you want to cancel your order before it ships and we are able to cancel the order without penalty from our manufacturer, you will not be charged a restocking fee. If the manufacturer imposes a restock fee and you decide to cancel the order, the restock fee will be deducted from your payment when we process your refund.

 

To cancel or change an order, please call us at 832-797-5655 or email at debbie@whywhine.com (All cancellations will receive an email confirmation - please keep this for your records.)

 

Order Inquiries

At Why Whine we strive to keep you up to date about the status of your order. If you would like to check on the status of your order, call us at 832-797-5655 or email at debbie@whywhine.com.  Someone will check the status of your order and respond in a timely manner.

 

Custom Order Policy

Some of our manufacturers offer customization on their pieces and custom merchandise inquiries are welcome. While we cannot guarantee that we will be able to fulfill every request, we do promise to do our best to make you happy. Please note that custom orders are non-cancelable and non-returnable.

SHIPPING & DELIVERY

Shipping

Larger items are shipped via Federal Express Freight or common carrier (freight) trucks direct to the curb of your residence or building (within the continental U.S. only).

** Please Note: In order to keep shipping charges as low as possible our standard freight service is curbside only. The truck line's delivery obligation is to bring the shipment to the address of record. Any service beyond this, such as offloading the boxes or bringing it to your door or lobby, may entail additional charges which you will have to pay to the trucking company yourself.

 

Optional delivery services are available depending on your area. If you require inside delivery or other services please contact us. We will be happy to get a quote for you.

 

Order Tracking

When your order ships you will be provided with a tracking or pro number and the name of the shipping company.

 

All small items will be shipped via Fed-Ex Home Delivery or UPS and can be tracked at the following web site.

Fed-ex: www.fedex.com

UPS: www.UPS.com

 

All large or heavy items will be shipped via common freight carrier. In these cases, you will be contacted by the shipping company to schedule a delivery appointment. If you would like to track the progress of your shipment, feel free to contact us at 832-797-5655

 

Refused Shipments

Refused shipments are costly. Shipments that are refused for any reason other than damage will be invoiced 10% of the order value for re-stocking plus the cost of the round-trip freight. Ouch!

Damaged and Defective Shipments

We work hard to package your orders securely, accurately, and completely. But, it is an unfortunate fact that once in a while, products may get damaged at the factory or in transit. If your parcel is one of those mistakes, please follow the steps below to ensure a quick and efficient correction

 

If your order arrives and you see that there is obvious, visible damage, please refuse the shipment and notify us immediately. Do not accept or sign for the shipment. We will have the manufacturer send a replacement and we will handle the shipping issues on our end. Typically, these replacement orders take much less time than the original order.

 

If you do not see any visible damage on the outside of the package, please open the cartons and inspect your shipment. Do not sign for truck deliveries until you have inspected the shipment. If the driver will not wait for you to examine the shipment do not sign for it.

 

If your shipment was delivered while you were out or you find your product has been damaged after you unpack it, please follow the following instructions and notify us immediately.

 

Damaged or defective shipments must be reported immediately!

 

Shipping companies require that we contact them within 5 days on any damaged shipment - So we must be notified immediately to be able to file a claim. Once you have notified us we will issue a call tag or pick up order. You will pay no additional freight either way. We will have the manufacturer send a replacement and we will handle the shipping issues on our end.

 

Damaged Shipment instructions

 

  1. Keep damaged item and all packing materials. Do not throw away!

 

  1. Repack the item in the box in which it was received with the original packaging.

 

  1. Prepare the following information:

 

Order #_____________

 

Has the box been bent, damaged, or stressed in any way?

 

Was the parcel Accepted___ or Refused___?

 

Would you prefer a Replacement___ or a Credit___?

 

  1. Contact WhyWhine.com immediately via phone, fax, or email with the above information:

 

Phone: (832) 797-5655 Monday thru Friday 10am - 6pm EST

 

Fax: (281) 367-4390

 

Email: debbie@whywhine.com

 

 

RETURNS & EXCHANGES

Why Whine offers a 30-day return policy. If you are not satisfied with your purchase, we will exchange the product or refund the cost of your purchase, not including freight costs. For shipping included items, the actual shipping charge will be deducted from the return.

 

Returns should be sent to:

Why Whine

43 N Palmiera Circle

The Woodlands, TX 77382

Attn: Returns Department

 

Products that you wish to exchange or return must be in original factory-new condition, and must include all packaging materials, and accessories. Any return received damaged or missing pieces will not be accepted. Please ship your order back to us prepaid and insured via UPS or Federal Express if possible. We have found from past experience that if you package is shipped Parcel Post and damaged or lost you will have a more difficult time getting a claim paid. We can not accept C.O.D. shipments.

 

If your item shipped via a truck line, you will be responsible for arranging and paying for return shipping. We can help you with this process, but in most cases, your actual costs of shipping back to us will be higher than your outbound shipping. This is because we do not charge you the full amount of our actual cost for outbound shipping.

 

In rare instances, we will accept returns older than 30 days but they must be pre-approved by a manager and are subject to a 20% restocking fee on top of any furniture restock or premium finish restock fee already incurred. 

 

USE OF THIS WEB SITE 

 

Your use of our web site constitutes your agreement to be bound by the following terms and conditions related to the use of the Web site. These terms and conditions are subject to change from to time to time without prior notice. Your use of the Web site constitutes your agreement to be bound by the changed terms and conditions. You should review these terms and conditions each time you log on to our Web site

 

Content

We make every effort to insure that the content on our site is current. However, we have many suppliers and thousands of products online, and it can be difficult getting current information from our suppliers. We cannot guarantee that the information contained on this website will not contain errors, inaccuracies or omissions. Such errors, inaccuracies or omissions may relate to price or to product description or availability. Why Whine reserves the right to correct any error, inaccuracy or omission or to change or update the information contained on our site without prior notice to you and without liability to you. Further, Why Whine reserves the right to refuse or cancel any orders containing any error, inaccuracy or omission, whether or not the order has been submitted, confirmed and/or your credit card has been charged. If your credit card has been charged for the purchase and your order is canceled, Why Whine shall promptly issue a credit to your credit card.

 

Please be aware that we present our content 'as is'. When an item featured on our site is no longer in stock, we make every attempt to remove that item from the Site in a timely manner. Additionally, some items may have longer lead times than initially estimated. This may be due to manufacturers' import schedules, pre-existing backorders, etc. Our estimated shipping times are just that - estimates and does not imply a legal obligation to deliver within a certain time frame.

 

Indemnity

Why Whine makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials or products included on this site. Under no circumstance is Why Whine liable for any damage of any kind arising from the use of this site, including but not limited to, direct or indirect, incidental, punitive, and consequential damages. By using this site, you agree to defend, indemnify and hold Why Whine harmless from and against any and all claims, damages, costs and expenses, including attorney's fees arising from or related to your use of this Website

 

Finish Disclaimer

Please note that due to the differences in computer screens the colors of items on computer screens may display differently than their actual color. Due to the handcrafted nature of our products, you should only order a premium finish without viewing a sample, if you have some tolerance for slight variations in color schemes.

 

Handcrafted Finish

Many finishes are handcrafted, resulting in variations from one piece to another as in all great artwork. These variations are a reflection of the unique character of any handcrafted piece. Due to the diverse conditions with which our product is used, there is no guarantee against further oxidation (rust), and finishes can not be "matched" from one piece to the next.